Privacy policy

 

At Glowgenic, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

1. Information We Collect

We may collect the following information when you use our website:

• Name, email address, and phone number
• Shipping and billing address
• Order details and transaction information
• Device, browser, and usage information

2. How We Use Your Information

Your information may be used for the following purposes:

• To process and deliver your orders
• To process payments securely through our payment partners
• To communicate order updates, support, and service-related information
• To improve our products, services, and website experience
• To send promotional emails or messages, if you have opted in

3. Payment Security

All online payments are processed securely through third-party payment gateways. Your payment information such as card or UPI details is handled directly by the payment gateway and is not stored on our servers.

4. Data Protection

We use reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

5. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your information only with:

• Delivery and logistics partners for shipping your orders
• Payment gateway providers for processing your payments
• Service providers who help us operate our website and business

These third parties are obligated to protect your information and use it only for the services they provide.

6. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience, analyse traffic, and remember your preferences. You can control cookie settings through your browser.

7. Your Rights

You may contact us to update, correct, or request deletion of your personal information, subject to applicable laws.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, you can contact us at:

Email: iamsudhir671@gmail.com
Phone: 6289 811 829
Address: Ramchandrapur, Ramchandrapur, 803101 Bihar Sharif, Bihar, India