Shipping policy

 

At Glowgenic, we strive to deliver your orders safely and on time across India. This Shipping Policy outlines how we process and ship your orders.

1. Order Processing Time

Orders are typically processed within 1 to 2 business days after successful payment. Orders placed on Sundays or public holidays will be processed on the next business day.

2. Delivery Time

The estimated delivery time is between 3 to 7 business days from the date of dispatch, depending on your location. Remote or non-serviceable areas may take longer.

3. Shipping Charges

Any applicable shipping charges will be displayed at checkout before you confirm your order. We may offer free shipping during specific promotions or above a certain order value, which will be mentioned on the website.

4. Courier Partners

We partner with reliable courier and logistics companies to ensure safe and timely delivery of your orders.

5. Tracking Your Order

Once your order has been dispatched, you will receive an email or SMS with the tracking details. You can use this information to track the status of your shipment.

6. Incorrect Address

Please ensure that your shipping address and contact details are complete and accurate at the time of placing the order. Glowgenic will not be responsible for delays or non-delivery due to incorrect or incomplete address details provided by the customer.

7. Delays in Delivery

While we aim to deliver within the estimated time, delays may occur due to reasons beyond our control, such as:

• Courier or logistics issues
• Weather conditions or natural calamities
• Political disturbances or strikes
• Public holidays

We will not be liable for such delays but will assist in tracking and resolving the issue with the courier partner.

8. Damaged or Tampered Packages

If you receive a package that appears to be tampered with or damaged, please do not accept it and inform us immediately. If you accept such a package, please share unboxing images or videos so that we can assist you further as per our Refund and Replacement Policy.

9. Contact Us

For any shipping-related queries or support, please contact us at:

Email: iamsudhir671@gmail.com
Phone: 6289 811 829
Address: Ramchandrapur, Ramchandrapur, 803101 Bihar Sharif, Bihar, India